Terms & Conditions

Terms & Conditions

General Terms

Welcome to Pakistan Gifts Hub! We are committed to offering a dependable and memorable gifting service. Please review the following terms carefully:

Personalized messages will be printed on the greeting card that accompanies your gift, not on cakes or food items.
Every order may include a complimentary greeting card for your message.
We do not guarantee specific delivery times, including midnight or same-day deliveries during peak seasons such as Eid, New Year, and Mother’s Day.
If order details are incomplete or incorrect, we will attempt to contact you before processing. We are not responsible for non-delivery due to inaccurate information.
Make sure the recipient’s city and address match the delivery location selected on our website.
Order processing begins only after payment is successfully received.
If the provided address or phone number is incorrect or unreachable, the order may be closed without refund.
By creating an account, you agree to our Terms & Conditions.
Anonymous gifts are not supported; both sender and recipient information are required.
Messages on greeting cards will be printed exactly as submitted.
Any Pakistan Gifts Hub Gift Cards are valid for two years from the issue date.
For deliveries to hospitals, offices, or universities, an alternative contact number must be provided. If unsuccessful due to unresponsiveness, the order is considered closed.
If we are unable to deliver due to an internal service failure, a full refund will be issued.
Customer reviews and feedback are welcomed.

Refunds

Failed Delivery:

If we fail to deliver within the specified timeframe, a full refund will be provided.
The delivery timeframe begins once payment is verified.
To request a refund for failed delivery, contact customer support within 24 hours.

Cancellation by Customer:

Orders with a 48-hour delivery window: may be canceled at least 24 hours prior for full refund.
Orders with a 24-hour delivery window: must be canceled at least 12 hours prior.
Same-day orders are non-refundable.
Orders already shipped or processed cannot be canceled.

Refund Process:

Refunds will be returned to the original payment method.
Refund processing times depend on your bank or payment provider.
If delivery is impossible due to location or circumstances, we will notify you and issue a refund.
Orders containing incorrect contact details or unresponsive phone numbers are not eligible for refund.
Notification will be sent once a refund is processed.

Exceptions:

Personalized/customized items are non-refundable, unless an error or defect is confirmed.
Refunds for perishable items (flowers, cakes, chocolates, fruit baskets) are evaluated case-by-case.

Delivery Timeline:

Delivery timeline starts once proof of payment is confirmed.
If proof of payment is delayed, Pakistan Gifts Hub is not liable for resulting delays.
For payment disputes, customers must resolve the issue with their payment provider.

Delivery Attempts:

A maximum of two delivery attempts will be made.
If both attempts fail due to unresponsiveness, the order will be canceled without refund.

Products:

Product appearance may slightly differ from website images due to design variations.
Flower arrangements may vary based on seasonal availability.
If a product is unavailable, we reserve the right to offer a suitable substitute.
If a recipient chooses to pick up an order later, we cannot guarantee freshness.
Extended waiting times for couriers in restricted areas may impact product quality.
Taste complaints based on preference will not be entertained unless the product is spoiled.
If a product is found to be damaged or rotten, please email or WhatsApp us with a photo and order details within 24 hours. Complaints beyond this timeframe will not be processed.

By placing an order with Pakistan Gifts Hub, you agree to these terms and conditions.