Terms & Conditions
General Terms
Welcome to Pakistan Gifts Hub! We are committed to offering a dependable and memorable gifting service. Please review the following terms carefully:
- Personalized messages will be printed on the greeting card that accompanies your gift, not on cakes or food items.
- Every order may include a complimentary greeting card for your message.
- We do not guarantee specific delivery times, including midnight or same-day deliveries during peak seasons such as Eid, New Year, and Mother’s Day.
- If order details are incomplete or incorrect, we will attempt to contact you before processing. We are not responsible for non-delivery due to inaccurate information.
- Make sure the recipient’s city and address match the delivery location selected on our website.
- Order processing begins only after payment is successfully received.
- If the provided address or phone number is incorrect or unreachable, the order may be closed without refund.
- By creating an account, you agree to our Terms & Conditions.
- Anonymous gifts are not supported; both sender and recipient information are required.
- Messages on greeting cards will be printed exactly as submitted.
- Any Pakistan Gifts Hub Gift Cards are valid for two years from the issue date.
- For deliveries to hospitals, offices, or universities, an alternative contact number must be provided. If unsuccessful due to unresponsiveness, the order is considered closed.
- If we are unable to deliver due to an internal service failure, a full refund will be issued.
- Customer reviews and feedback are welcomed.
Refunds
Failed Delivery:
- If we fail to deliver within the specified timeframe, a full refund will be provided.
- The delivery timeframe begins once payment is verified.
- To request a refund for failed delivery, contact customer support within 24 hours.
Cancellation by Customer:
- Orders with a 48-hour delivery window: may be canceled at least 24 hours prior for full refund.
- Orders with a 24-hour delivery window: must be canceled at least 12 hours prior.
- Same-day orders are non-refundable.
- Orders already shipped or processed cannot be canceled.
Refund Process:
- Refunds will be returned to the original payment method.
- Refund processing times depend on your bank or payment provider.
- If delivery is impossible due to location or circumstances, we will notify you and issue a refund.
- Orders containing incorrect contact details or unresponsive phone numbers are not eligible for refund.
- Notification will be sent once a refund is processed.
Exceptions:
- Personalized/customized items are non-refundable, unless an error or defect is confirmed.
- Refunds for perishable items (flowers, cakes, chocolates, fruit baskets) are evaluated case-by-case.
Delivery Timeline:
- Delivery timeline starts once proof of payment is confirmed.
- If proof of payment is delayed, Pakistan Gifts Hub is not liable for resulting delays.
- For payment disputes, customers must resolve the issue with their payment provider.
Delivery Attempts:
- A maximum of two delivery attempts will be made.
- If both attempts fail due to unresponsiveness, the order will be canceled without refund.
Products:
- Product appearance may slightly differ from website images due to design variations.
- Flower arrangements may vary based on seasonal availability.
- If a product is unavailable, we reserve the right to offer a suitable substitute.
- If a recipient chooses to pick up an order later, we cannot guarantee freshness.
- Extended waiting times for couriers in restricted areas may impact product quality.
- Taste complaints based on preference will not be entertained unless the product is spoiled.
- If a product is found to be damaged or rotten, please email or WhatsApp us with a photo and order details within 24 hours. Complaints beyond this timeframe will not be processed.
By placing an order with Pakistan Gifts Hub, you agree to these terms and conditions.